Intensity Casino Privacy Policy
This Privacy Policy explains how Intensity Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It is intended for customers in Australia and applies to information handled through our online casino platform and related services.
By using Intensity Casino, you acknowledge that your information may be processed as described below. We aim to handle personal information responsibly, transparently and only for legitimate business, security, compliance and service-related purposes.
Information We Collect
The information we collect depends on how you interact with Intensity Casino. Some information is provided directly by you, while other details are generated automatically when you use our website.
- Identity and registration details, such as your name, date of birth, residential address and account credentials.
- Contact information, including an email address and other details you choose to provide.
- Verification information required to confirm your identity, age and eligibility to use the service.
- Payment and transaction details, including deposits, withdrawals, wagering activity and relevant payment references. We do not necessarily store complete payment card details where these are processed by an external payment provider.
- Technical data, such as your IP address, browser type, device information, operating system, approximate location and website activity.
- Communications and support records, including messages, requests, feedback and information supplied during account assistance.
- Responsible gambling information, such as limits, account restrictions, self-exclusion requests or other account protection preferences.
You should provide accurate and current information. If you submit information about another person, you should have the authority to do so and should make them aware of this policy where appropriate.
How We Use Your Information
Intensity Casino uses personal information to operate the platform, provide account services and maintain a secure gaming environment. Processing may be necessary to perform our agreement with you, meet applicable obligations, protect our legitimate interests or respond to your consent.
- To create, administer and maintain your player account.
- To process deposits, withdrawals, bonuses and other account transactions.
- To verify identity, age, account ownership and eligibility.
- To detect and investigate fraud, money laundering, collusion, manipulation, abuse and other suspicious activity.
- To provide customer support and respond to questions or complaints.
- To personalise website content, improve games and assess platform performance.
- To send service messages, account notices, security alerts and other essential communications.
- To send promotional material where permitted and where you have not opted out or withdrawn any applicable consent.
- To apply responsible gambling tools and help maintain appropriate account safeguards.
- To establish, exercise or defend legal rights and manage disputes.
We do not use personal information for purposes that are incompatible with the reason it was collected unless a lawful basis for the new use exists or you are informed of the change.
Cookies and Similar Tools
Our website may use cookies, pixels, tags, local storage and comparable technologies. These tools can remember preferences, keep sessions secure, support essential website functions and help us understand how visitors use the platform.
Some technologies are strictly necessary for account access, authentication, fraud prevention and transaction processing. Others may help us measure performance, improve navigation or tailor content. Depending on your browser and device settings, you may be able to block or delete certain cookies. Doing so may affect account functionality or prevent parts of the website from operating correctly.
Where consent is required for a non-essential technology, we will provide an appropriate choice mechanism. Cookie settings may also be managed through your browser or device, subject to the available controls.
When Information Is Shared
Intensity Casino may disclose personal information to selected recipients when necessary to operate the service, complete transactions, protect users or meet applicable requirements. Access is limited to information reasonably needed for the relevant purpose.
- Payment processors, banks and financial service providers handling deposits or withdrawals.
- Identity verification, fraud prevention and security providers.
- Technology, hosting, analytics, customer support and communications suppliers.
- Professional advisers, auditors, insurers and service contractors operating under suitable confidentiality obligations.
- Corporate group entities where they assist with platform administration or support.
- Authorities, courts, regulators or law enforcement bodies where disclosure is required or reasonably necessary.
We may also share information during a business restructuring, merger, acquisition or transfer of relevant assets. We do not sell personal information as a general business practice. Third parties receiving information are expected to use it only for authorised purposes and to apply appropriate safeguards.
Protecting Personal Data
We use administrative, technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, secure communications, monitoring, authentication procedures and restricted internal access.
No online service can guarantee absolute security. You are responsible for keeping account passwords and verification codes confidential, using secure devices and notifying us promptly if you suspect unauthorised access. We may temporarily restrict an account or transaction where necessary to investigate a security concern.
If a data incident affects personal information, we will assess the circumstances and take steps that are appropriate under applicable requirements, including notifications where required.
How Long We Keep Data
We retain personal information only for as long as it is reasonably needed for the purposes described in this policy. The period depends on the type of information, the nature of our relationship with you and whether an account remains active.
Information may be retained after account closure to complete outstanding transactions, address complaints, prevent fraud, resolve disputes, enforce agreements, maintain business records or meet applicable legal and compliance expectations. When information is no longer required, we may securely delete it, anonymise it or place it beyond normal operational use.
Backup copies may remain for a limited period while routine deletion processes are completed. Retention periods may be extended where a legal claim, investigation or security matter requires preservation.
Your Privacy Choices
Depending on your circumstances and applicable law, you may have rights concerning the personal information we hold about you. These may include requesting access, asking for inaccurate information to be corrected, seeking deletion, limiting certain processing or objecting to particular uses.
You may also be able to withdraw consent where processing relies on consent. Withdrawal does not affect processing that occurred before the withdrawal or processing based on another lawful reason. Marketing communications may include an unsubscribe option, while essential service and security messages may still be sent.
Requests should contain enough information for us to identify your account and understand what you are asking. We may need to verify your identity before responding. Some requests may be limited or refused where permitted, including where fulfilling them would compromise security, affect another person’s privacy or conflict with a legal or operational requirement.
External Providers and Links
Intensity Casino may use third-party services to support payments, identity checks, website hosting, analytics, communications, security and customer care. These providers may process information under their own privacy terms and may act as independent organisations or as our service providers, depending on their role.
The website may contain links, integrations or content supplied by third parties. Visiting an external website or using an external service is subject to that provider’s terms and privacy practices. We recommend reviewing those documents before submitting personal information. Intensity Casino is not responsible for privacy practices outside our control.
Third-party tools may place their own cookies or collect technical information. Their availability and use can change over time, so the relevant provider’s current documentation should be consulted where appropriate.
International Data Handling
Some suppliers or group entities supporting Intensity Casino may process information in countries other than Australia. Where personal information is transferred internationally, we take reasonable steps to assess the recipient, use suitable contractual or organisational safeguards and limit access to legitimate business purposes.
International processing may be necessary for hosting, technical support, payment administration, security monitoring or other functions connected with the service. By using the platform, you understand that information may be handled in another jurisdiction, subject to the protections and requirements that apply to the relevant transfer.
Changes to This Policy
We may revise this Privacy Policy when our services, technology, business arrangements or privacy practices change. The updated version will be made available through the website, together with a revised effective date where appropriate.
Changes will apply from the date they are published unless a different date is stated. If an update materially affects how we use personal information, we may provide a more prominent notice or contact you through an available account communication channel. Continued use of Intensity Casino after an update indicates that you have read the revised policy.
Contact and Privacy Requests
If you have a question about this policy, want to exercise a privacy right or need help understanding how your information is handled, please contact Intensity Casino at [email protected]. Include a clear description of your request and avoid sending unnecessary sensitive information in your initial message.
We will review privacy enquiries and may request further details to verify identity, protect account security and provide an accurate response. This policy should be read together with the applicable website terms, account rules and responsible gambling information.
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