Intensity Casino Terms & Conditions

These Terms and Conditions govern access to and use of Intensity Casino, including its website, games, promotional features, payment services and related content. By creating an account or using the services, you confirm that you have read, understood and agreed to these terms.

These terms should be read together with any promotion-specific rules, privacy information and game rules displayed on the Intensity Casino platform. Where a specific rule conflicts with these terms, the specific rule will apply only to the relevant service or promotion.

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Agreeing to These Terms

Use of Intensity Casino constitutes acceptance of these Terms and Conditions. If you do not agree with any part of them, you must not register, deposit funds, play games or otherwise use the platform.

These terms apply to all account holders and visitors where relevant. You are responsible for reviewing the current version before using the services. Continued use after an update has been published indicates acceptance of the amended terms.

Who May Use the Casino

Intensity Casino is available only to individuals aged 18 or over. By registering, you confirm that you meet the minimum age requirement and that gambling is lawful for you in the place where you are located.

You must not use the platform if online gambling is restricted or prohibited in your jurisdiction. Intensity Casino may refuse access where it cannot reasonably establish that a user satisfies applicable eligibility conditions.

Creating Your Account

You may need to open a personal account to access certain games, promotions or payment functions. Registration details must be accurate, complete and kept up to date. An account must be used only by the person in whose name it was created.

You are responsible for protecting your username, password and other login information. Do not share your credentials or allow another person to access your account. Notify Intensity Casino promptly if you suspect unauthorised access, incorrect account activity or a security problem.

• Only one account may be opened per person unless Intensity Casino expressly approves otherwise.
• False, misleading or incomplete registration information is not permitted.
• You must not create an account on behalf of another person.
• Account details must not be transferred, sold or made available to another user.

Identity Checks

Intensity Casino may request documents or information to confirm your identity, age, address, payment ownership and eligibility. Verification may take place when you register, deposit, withdraw, claim an offer or at any other time during the customer relationship.

Documents must be genuine, current and readable. If requested information is not provided within a reasonable period, access to some or all services may be restricted. Withdrawals or account activity may remain pending until checks are completed.

Where information cannot be verified or appears inconsistent, Intensity Casino may take appropriate action under these terms, including cancelling transactions, restricting the account or closing it in accordance with applicable obligations.

Funding Your Account

Deposits must be made using a payment method owned or authorised by you. Intensity Casino does not accept deposits made through anonymous or unauthorised sources. The available methods, minimum amounts and processing conditions are displayed on the platform and may change.

You should check all transaction details before confirming a deposit. Intensity Casino may delay or reject a transaction where a payment provider declines it, security checks are incomplete or the transaction appears unusual.

• You must not deposit funds for the purpose of transferring them to another person.
• Deposited funds are intended for use on the platform and must not be used for unlawful activity.
• You remain responsible for checking that your chosen payment method permits gambling-related transactions.
• Any payment fees applied by a bank or payment provider may be your responsibility.

Requesting Withdrawals

Withdrawals are processed only after relevant verification and security checks have been completed. Intensity Casino may return funds through the original payment method where this is available or use another method selected by the casino.

You must provide accurate payment information and may be asked to demonstrate ownership of the receiving account. Processing times can vary according to the method used, internal reviews and the payment provider involved.

Before requesting a withdrawal, ensure that any applicable wagering conditions, bonus restrictions or account checks have been satisfied. Intensity Casino may correct payment errors, recover duplicate credits or cancel amounts obtained through fraud, abuse or a technical fault.

Promotions and Bonus Rules

Bonuses, free games, cashback offers and other promotions are subject to their own terms. These may specify eligibility, activation requirements, expiry dates, wagering conditions, game contributions, maximum winnings or withdrawal limits.

Only one promotion may be available to a customer or household where the relevant offer says so. Intensity Casino may withhold or remove a promotional benefit where it has been claimed in error, obtained through prohibited conduct or used contrary to the offer rules.

Promotional terms should be reviewed before activation. If a promotion expires or is cancelled, unused bonus value and associated winnings may no longer be available, subject to any rights that cannot lawfully be excluded.

Using the Platform Properly

You may use Intensity Casino only for personal entertainment and in accordance with these terms. You must follow the displayed game rules, payment instructions and reasonable security requirements.

All information submitted to the platform must be lawful and accurate. You must not interfere with the operation of the website, attempt to bypass technical controls or use the services in a way that could harm other users or the casino.

Conduct That Is Not Allowed

The following activities are prohibited:

• Fraud, money laundering, theft, identity misuse or the use of funds obtained unlawfully.
• Collusion, cheating, manipulation of games or exploitation of software errors.
• Use of bots, automated tools, scripts or other systems designed to gain an unfair advantage.
• Abuse of bonuses through multiple accounts, coordinated play or misleading information.
• Attempting to gain unauthorised access to accounts, systems, data or payment functions.
• Uploading harmful code or using the platform to distribute unlawful, threatening or deceptive material.

Intensity Casino may investigate suspected prohibited activity and may preserve relevant records where appropriate. Any action taken will depend on the nature and seriousness of the conduct.

Ownership of Casino Content

The website, branding, text, graphics, software, game interfaces and other materials made available by Intensity Casino are protected by applicable intellectual property rights. Unless expressly permitted, you may view and use them only for personal, non-commercial purposes.

You must not copy, modify, publish, distribute, sell, reverse engineer or create derivative works from casino content. Nothing in these terms transfers ownership of any intellectual property to you.

Limits on Responsibility

Intensity Casino takes reasonable steps to provide a reliable service, but uninterrupted availability cannot be guaranteed. The platform may be affected by maintenance, network interruptions, software faults, payment provider issues or events outside reasonable control.

To the extent permitted by applicable law, Intensity Casino is not responsible for losses caused by your failure to protect account credentials, incorrect information supplied by you, interruptions beyond its control or use of the platform in breach of these terms.

Nothing in these terms is intended to exclude or limit a right, guarantee or remedy that cannot lawfully be excluded or limited. You should consider the risks of gambling and spend only amounts you can afford to lose.

When Access May Be Restricted

Intensity Casino may suspend, limit or close an account where it identifies a security concern, verification issue, breach of these terms, prohibited conduct, payment problem or legal or regulatory risk. Access may also be restricted at your request, including where you wish to take a break from gambling.

During a review, deposits, withdrawals, bonuses or gameplay may be temporarily unavailable. If an account is closed, legitimate remaining funds may be returned after relevant checks, while amounts connected with fraud, abuse or unlawful conduct may be withheld where permitted.

Handling Personal Information

Intensity Casino collects and uses personal information to provide services, process payments, verify accounts, prevent fraud, maintain security and meet applicable obligations. Information may also be used to administer promotions and improve the platform where permitted.

Personal information is handled in accordance with the applicable privacy notice. You should review that notice to understand the types of information collected, the purposes of use, retention practices and circumstances in which information may be shared with service providers or authorities.

You must not submit another person's personal information unless you are authorised to do so and the information is accurate.

Safer Gambling Expectations

Gambling should remain an enjoyable form of entertainment, not a way to solve financial problems or recover losses. Set a budget before playing, keep track of time and spending, and never gamble with money needed for essential expenses.

If gambling no longer feels manageable, stop playing and use the account restriction or self-exclusion tools made available by Intensity Casino. Consider speaking with a trusted person or an appropriately qualified support service in Australia. Do not gamble while impaired by alcohol or other substances, and never chase losses.

Changes to These Conditions

Intensity Casino may revise these Terms and Conditions to reflect changes to the services, security practices, payment arrangements or applicable requirements. Updated terms will be made available through the platform, and the effective date may be indicated with the revised version.

Where an update materially affects your use of the services, you should review it before continuing. If you do not accept the revised terms, you must stop using the platform and may request account closure, subject to completion of any necessary checks.

How to Contact Intensity Casino

For questions about these Terms and Conditions, account access, verification, payments or responsible gambling tools, contact Intensity Casino at [email protected]. Include enough information to help identify your query, but do not send your password or full payment credentials.

Requests may be reviewed before a response is provided. Intensity Casino may ask for additional information to protect your account and ensure that confidential details are disclosed only to the authorised account holder.

Last updated: 3 September 2026